TERMS AND CONDITIONS OF SALE AND PURCHASE

VAT

Paper books do not attract VAT but unfortunately due to European Union taxes we must charge all European customers VAT at 17.5% on e-Books . Ongoing discussions are taking place in the EU to get this changed but for now we must do as the law says. If you live outside the EU there are no taxes to pay.

My computer crashed and I lost my eBook. How do I get another?

Simply email us your proof of purchase and we'll send you the download link. But it's best to avoid this problem in the first place so be sure to keep a copy of your eBook and proof of purchase on a CD or other storage medium along with your proof of purchase email message text.

If you have lost your backup CD, give us as much information as possible, including:

• Date of purchase
• Full name and address
• Email address used for the order
• Any other useful information that will help us to track it down

We will give you 24 hours from date of purchase to inform us that you require a replacement.

I've ordered the wrong eBook by mistake

We are sorry, but if you have ordered the wrong ebook there is nothing we can do.

How secure is the purchase?

Shopping from everymanchess.com is as safe as purchasing by card in a regular department store. Everyman uses Barclays EPDQ payment gateway.

Barclaycard ePDQ uses its own SSL, which means EverrymanChess never holds your payment card details. This is only held by Barclays, who have a high reputation for security. The ePDQ system has great security because of the credit checking it offers. It checks the card for 3 'green-lights', and only then is your card debited. The 3 'green-lights' are:

• The card is authorised to take payment (ie. not reported lost or stolen, there is money on the account)
• The CVV2 number on the reverse of the card is correct
• The cardholders address is correct as given.

If your card is being used fraudulently, and these 'green-lights are not triggered, the transaction will fail, which protects you from someone else using your card fraudulently. The address checking particularly offers you great security against anyone using your card fraudulently - they would not know your address.

Protecting your Card Details

We work with Barclaysbank, one of the largest banks in the world using their online fulfillment system EPDQ to process your credit and debit card payments and protect your card details. All your card details are encrypted (converted into secure code) to the maximum strength supported by your browser.

Personal Information

Everymanchess.com’s secure server software ensures that all of your personal information, such as your name and address, is also encrypted before it is transmitted over the internet. This means that it cannot be read by anyone except you and staff authorised by Everyman Chess.

Covering your liability

Most UK banks cover the charges resulting from unauthorized use of your card, but some banks may hold you responsible for an initial excess of £30 Sterling . Should your bank charge you for unauthorized use of your card, Everyman Chess will cover your liability up to £30 Sterling as long as the unauthorized use of your card resulted through no fault of your own and from purchases made on Everymanchess.com while using the secure server.

How do I pay?

You can only  pay by credit card or debit card on the date on which we accept your order. We’ve listed the credit cards and debit cards that we will accept are those listed on this Website on the date on which we accept your order.

Can I give my ebook to someone else:

No.  You are purchasing one single copy only to be used by you alone, provided that:

• the eBook isn’t distributed or transmitted over any network or communication  line
• the eBook is used for personal entertainment only
•  the eBook is not copied or modified in any way
• you do not remove any copyright or other proprietary notices contained in the eBook

PRIVACY POLICY

This web site is owned and operated by  Everyman Chess, an imprint of Gloucester Publishers plc.

How to contact us

If you have any questions at all please feel free to contact us at:

info@everymanchess.com

Everyman Chess
Gloucester Publishers Plc
Northburgh House
10 Northburgh Street
London
EC1V 0AT
UK

Tel: +44 207 253 7887

Keeping it private

We want to make sure that when we collect information from you we do so in a way that does not infringe your right to privacy. This Privacy Policy is designed to give you useful information about your rights and the way we collect and use personal information.

We do not ask you to disclose any more information than is reasonably necessary to enable you to participate in an activity on our web site and to improve the web site.

We do not disclose personal information we have collected from you through this web site to third parties.

Besides what we describe in this Privacy Policy, we do not maintain any personal information obtained from users through this web site in a retrievable form.

What information do we collect and how do we use it?

When you want to participate in activities on our web site, this is the sort of information we ask for and how we use it:

• When you complete the online feedback form, we will ask you for your name and email address so we can reply to you.

We only keep the personal information you submit for these purposes until we have made use of it.